Refund Policy

Refund Policy

Last Updated: December 2024

1. Introduction

This Refund Policy outlines the circumstances under which refunds may be issued for donations made to patanwada Trust. As a charitable organization focused on education promotion with financial aid for economically weaker sections, medical support, and assistance to widows, divorcees, and destitute women, we strive to ensure transparency and accountability in all transactions.

2. Eligibility for Refunds

Refunds are generally not available for donations, as they are used to directly support our welfare initiatives. However, we may process refunds in exceptional cases, such as:

• Technical Errors in Processing: Duplicate donations due to system errors.
• Donor Errors: Incorrect donation amount or frequency entered by the donor.
• Fraudulent Transactions: Unauthorized use of payment details, subject to verification.
• Cancellation Requests: Requests made immediately after donation, before funds are disbursed to programs.

3. Refund Processing Time

Processing Time: Eligible refunds will be processed within 7 working days of approval. Once processed, the refund will be initiated to the original payment method, subject to the policies of the payment gateway.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email refund@patanwada.org with your refund request.
2. Include the following details in your email:
   • Your full name
   • Donation amount and date
   • Transaction ID or receipt number
   • Payment ID (from your bank statement)
   • Reason for refund
3. We will review your request and respond within 3-5 business days.
4. Upon approval, the refund will be processed within 5-7 business days and credited to your original payment method.

5. Contact for Refund Queries

For any questions regarding refunds, please contact us at refund@patanwada.org for assistance with your donation-related concerns.

6. Non-Refundable Donations

Donations processed for our ongoing programs in education, medical support, and women's assistance are non-refundable:

• Donations over 7 working days old.
• Donations used for specific program expenses (e.g., scholarships or medical camps).
• Recurring donations (cancellations handled separately via your account).
• International donations subject to cross-border fees.

7. Refund Charges

Processing Fees: Refunds may incur charges, which are deducted before crediting:

• Payment Gateway Fees: 2% transaction fee (Razorpay processing charges).
• Bank Charges: As applicable by your bank.

8. Governing Law

This Refund Policy is governed by the laws of India. In case of disputes, we encourage resolution through amicable discussion. If unresolved within 7 working days, the matter may be escalated to consumer authorities.

9. Complaints

If you believe this Refund Policy has not been followed, please contact our grievance officer for resolution:

Email: complaints@patanwada.org
Phone: +91-9876543210

10. General Terms

This Refund Policy applies to all donations made through our website. By donating, you agree to these terms. patanwada Trust reserves the right to modify this policy, with changes effective upon posting on our site.

11. Personal Information

patanwada Trust respects donor privacy and handles personal information in accordance with our Privacy Policy to ensure secure and transparent transactions for education, health, and women's support programs.

Frequently Asked Questions

Can I get a refund within 7 working days of donation?

Yes, refunds for eligible cases will be processed if requested within 7 working days, provided the funds have not been disbursed to programs.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after approval, with crediting depending on your bank's policies. International refunds may take longer.

Will I get a refund for unauthorized donations?

Yes, for verified unauthorized transactions, we will process a full refund after confirming the Payment ID and details with you.

Are there any charges for refunds?

Yes, a 2% transaction fee from the Payment Gateway may be deducted before refunding the amount to your account.

Whom should I contact for refund issues?

Please email refund@patanwada.org for any concerns regarding your donation refunds.